Vodacom - Well done guys

<p>Well, guys I am usually very scared of calling any crawl center; mostly because the level of customer service in South Africa is really bad.</p> <p> </p> <p>I went through all the motions and steps to cancel the contract and to my surprise I was debited again this morning. But you know what vodacom, I am actually not too bothered by the fact that I was debited again this morning, and I’ll tell you why:</p> <p> </p> <p>I called your call center at 6:05 and spoke to a consultant named Owen. He was really helpful and told me that I needed to contact the cancellations department and also provided me with their number.</p> <p>I called the cancellations department at 7:30 exactly and spoke to Buhle, and she helped me sort the issue out.</p> <p> </p> <p>Now I know everyone reading this is wondering "Why is this out of the ordinary?". Well firstly both Owen and Buhle listened patiently to my complaints while I ranted about my money being deducted again. Both of these consultants were friendly throughout the entire call, and when the call dropped with Buhle, she took the initiative to continue the process, so by the time that I had called back and gotten through to her the case had already been logged, she had already spoken to the back office and tried to call me back.</p> <p> </p> <p>Guys this is AWESOME customer service. You know guys, this is the reason why I am moving all my contracts to vodacom from telkom at the end of this year. Keep up the good work!</p>