DN
David N
1 reviews | Active since Dec 2014
23 Jul 2020, 14:22
Vodacom welcome tone assigned without consent. Cannot remove or cancel it.
For the second time Vodacom has added a welcome tone without my consent or knowledge. I get told by clients calling me that I have some weird song playing as the phone rings. I have tried to cancel this twice in the last 2 days and it is still active. How do they get away with this? Their Facebook assistance is no help at all.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Jul 2020, 16:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2020, 16:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DN
David N's updateReviewer Update
03 Aug 2020, 13:16After several attempts, using all the suggestions supp**** by Vodacom, I am still stuck with this unwanted welcome tone. No one at Vodacom can help. Customer service is absolutely non-existent. They keep replying with the exact same reply as if it's a robot, maybe it is. I will leave a negative review at every place possible and I am also moving to MTN. Adios.
DN
David N's update03 Aug 2020, 13:16
Reviewer Update
After several attempts, using all the suggestions supp**** by Vodacom, I am still stuck with this unwanted welcome tone. No one at Vodacom can help. Customer service is absolutely non-existent. They keep replying with the exact same reply as if it's a robot, maybe it is. I will leave a negative review at every place possible and I am also moving to MTN. Adios.