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Charles R
1 reviews | Active since Jul 2012
08 Jul 2020, 12:22
Vodacom welcome tone
Vodacom keeps subscribing me for "welcome tone" when you try to de activate or block, the service is always unavailable. There is also no response from customer care. I am a professional and clients contact me all the time. This welcome tone makes me look very unprofessional! I am deeply unhappy. I keep unsubscribing and they keep subscribing me
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Vodacom's replyOfficial
08 Jul 2020, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2020, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Charles R's updateReviewer Update
21 Jul 2020, 16:5413 days later and its back @vodacom please note contract will expire soon and you will loose a customer if not resolved
CR
Charles R's update21 Jul 2020, 16:54
Reviewer Update
13 days later and its back @vodacom please note contract will expire soon and you will loose a customer if not resolved