CVdW
Charmaine Van der Walt

1 reviews | Active since Mar 2017

08 Mar 2017, 19:50

vodacom website is terrible

<p>I have a vodacom account with several numbers on it, yet I ported over to Cell C with only two of my numbers and since then the rest of my numbers dissapeared from my online profile. I have contacted vodacom and have also been in store to sort out the problem and no one can assist. Its been nearly a year and the problem is still not solved. I am tired of trying to fix vodacom's mistakes.</p> <p>and the vodacom website ALWAYS has technical difficulties, you would think a big company like vodacom would sort out there technical difficulties fast yet it has been the same for over a year... is there even any maintenance being done on this website for the benefit of current customers? because all I see is new deals to gain new customers, yet your current customers continues to receive bad service.</p> <p>Now I cant even deregister my online profile due to technical difficulties... no surprise there...</p>

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Replies (2)
Vodacom
Vodacom's reply09 Mar 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CVdW
Charmaine Van der Walt's update14 Mar 2017, 11:07
Reviewer Update

Still no feedbac****