1 reviews | Active since Oct 2016
Vodacom Website inconsistent and poorly supported
<p>I have been with Vodacom for easily 20 years. I am an IT professional and every time I use the Vodacom website, I am astounded at how inconsitent it is.</p> <p>Results I find on 1 of my 5 contracts today, will be gone tomorrow. Call limit changes will work today and not even be available tomorrow.</p> <p>Today, I cannot manage any of my numbers except the primary number. I tried logging in and out multiple times. I eventually drum up the courage to call the contact center (082 111) and after quite a significant wait, someone answers the phone. I explain the problem and they tell me to register all of the other numbers again. I explain that it worked a few weeks go, then I am placed on hold until I eventually give up.</p> <p>It is really very frustrating that your service level is this shocking where you are by far no longer the quickest horse in the race.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Your query has been escalated to a support specialist. Your ref number is:1- ********** ********** Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
Followed by the following message 2 days later
Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
Absolutely no difderent when using my account. Not even the decency to call and test the issue with me. Tried using the app and the website and still have no access to the other numbers that i am responsible for. I cannot believe the shocking service.....seriously pathetic.
Your query has been escalated to a support specialist. Your ref number is:1- ********** ********** Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
Followed by the following message 2 days later
Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
Absolutely no difderent when using my account. Not even the decency to call and test the issue with me. Tried using the app and the website and still have no access to the other numbers that i am responsible for. I cannot believe the shocking service.....seriously pathetic.
