Vodacom Web / App / USSD Issues

Hi Vodacom,

Just some general feedback:

Do you have an email address for customer queries? I'm unable to find it on your website. Vodacom.co.za - I've tried "Help me">"Get in touch">"Contact Us">No email though I've tried various other links, none have any email addresses besides the reactivation email address. If you don't have one....well then that's very strange. Maybe it's super hidden somewhere on the website. Emails are much better for tickets and queries and follow ups. Most companies have email.

Note: The website and "My Vodacom" app crashes on a regular basis when logging in.

Looking at the data options is also quite frustrating. For example: *111* USSD>Buy>Data Bundles>12 months upfront>No option for under 1GB However on the website it states under shopping/data/prepaid-data "Pay-once upfront" from 150mb over 3 months upwards Available to purchase on USSD, to buy dial *111#

I've honestly gone through the many options and I could not find these bundles anywhere. There's also to many data options, the menus are bloated. How does one go back? There's no option. USSD menus also randomly displays error: "Connection problem or invalid MMI code" in full signal area.

Back to the data. There's also an USSD option for "Double Data" however this only option only refers to using the "My Vodacom" app for Double Data. On the "My Vodacom" however there is no option for double data or anything similar.

Then in the once-off Data bundle on the app you have the option to buy 100mb x 2 (200mb) for R29 however it states the bundle only includes 100mb. What?? Or does it work like a night surfer thing? Impossible to tell.

Anyway I've been at this for 25 mins and it's not very user friendly, quite buggy and confusing in regards to navigation.

Hoping for improvements in future. Thanks