1 reviews | Active since Nov 2015
Vodacom - Weak Signal, Weak Customer Service
I live in Linbro Park, Sandton and the Vodacom signal strength is very weak. On Saturday (2019/05/11) the signal was non-existent in the home and I had to go outside in order to receive/make calls and WhatsApp messages. When I phoned Vodacom to complain regarding the signal strength I was informed that they could only log a service request when I provide them with 3 Vodacom cell numbers. I find this very frustrating as I don't understand why I must run around for Vodacom getting another 2 cell numbers in the same area. Vodacom should have numbers in the area on file (RICA). Many residents in the area have changed service providers from Vodacom due to the signal strength. I have been a loyal Vodacom customer for many years and I am seriously thinking for changing service providers if this is the response a customer gets when they can't even make a phone call from inside their home and have to go outside in order to get a signal.
Linbro Park area is marked for additional cell towers and upgrades of the existing cell towers which will take place only late 2019 early 2020.
Vodacom at least investigated but their solution/s do not benefit the Vodacom users in the area during the time between now and their "upgrades and additional cell towers". We just have to put up with a really weak signal, which went down completely again on Monday (2019/05/20) at 04h45.
Linbro Park area is marked for additional cell towers and upgrades of the existing cell towers which will take place only late 2019 early 2020.
Vodacom at least investigated but their solution/s do not benefit the Vodacom users in the area during the time between now and their "upgrades and additional cell towers". We just have to put up with a really weak signal, which went down completely again on Monday (2019/05/20) at 04h45.