VODACOM - We're NOT here to Help!!

My BIS subscription was deducted off my phone Sunday night midnight (Monday morning) None of my Blackberry Internet Services worked since then. I called Vodacom only ot be advised that they are experiencing issues with BIS for prepaid clients and this will only be fixed the 23rd September????? I would expect a company like Vodacom to have the technical expertise within their IT teams to fix an \issue"like this within hours"