Vodacom (we only charge out of data bundle rates)(You pay for a smart phone but it has lesser functions as a landline)

<p>I proceeded with a upgrade on 17 December 2016 (worst decision of my life). Since my upgrade I have been unable to purchase data via *111#, the my Vodacom app or even if I contact Vodacom customer care directly and as such I have been charged out of data bundle rates ever since (R 1 500.00 for 1 gig whereas if I were able to purchase data 1 gig would have cost me R 149.00). I have been lodging numerous complaints (in the region of 30+) and each complaint gets closed for no reason. To date I have not had any success apart from the fact that on 6 April 2017 my account was credited in the amount of R 793.42 by Vodacom, yet I am still unable to purchase data and I am still being charged out of data bundle rates (This is clearly a breach of contract as I am not being allowed to opportunity to purchase data at R 149.00 for 1 gig). I have been constantly lodging complaint after complaint without any success and its clear that Vodacom does not want to resolve this dispute as it would mean that they would only be getting R 149.00 for a 1gig whereas currently they are billing me R 1500.00 for a gig.</p> <p> </p> <p>The situation and dispute even worsened on 27 June 2017 at 19h00 as I have been unable to make any phone calls or access the internet, whatsapp, facebook etc. I can as such currently only use my "smartphone" to send and receive sms and to receive telephone calls although I am paying for a “smart phone”. I visited the magnificent and beautiful Vodacom offices in Midrand on 28 June 2017 in the hope of my complaints being resolved. I was customer B024 and assisted at help desk 12 by Prudence who even gave me her number that I should contact to advise her whether my complaint has been resolved. Well Precious has to date not responded to any of my calls and/or sms as sent to her.</p> <p> </p> <p>I am a attorney and as such need my cellphone on a daily basis. Currently I need to send a sms to a client and request him to call me (very professional!!!!!!!!). I am fed up with Vodacom and request immediate action. My biggest dream would come true if MTN or CELL C (reputable service providers) can take me over from Vodacom and port my number. Once this happens I will have a peacefull nights rest and be able to enjoy my "smart phone" and all the benefist attached to it.</p> <p> </p> <p>Come on MTN and CELL C join the party and show VODACOM (we only charge out of data bundle rates) what service is all about.</p>