HR
Heyns R

1 reviews | Active since Apr 2013

15 Apr 2015, 10:01

Vodacom - We expect you to pay more for less

I recently upgraded, which I now regret, to a TopUp 500 contract. Previously I opted to add a 1GB month to month data contract to my subscription. This ended up being hopelessly too little. I use a substantial amount of data and decided to cancel that data contract and upgrade to a 3GB month to month data contract. The first month after my new data upgrade I only received 1GB, as per my old subscription. Upon calling the call center they told me that it was their systems fault and they refunded me with 2GB the same day. Happy customer and I thought all was well... NOT!!!<br> <br> The following month the circus came to town... I received no data and all my airtime was consumed by the 7th of the month due to the out of bundle data rates. I again called the call center and received an sms stating that the issue would be resolved within 24 hours. ROWFL... That was the 9th of April and today is the 15 April and still my issue has not been resolved. What a joke...<br> <br> Already cancelled my other data contract. Let us all boycott Vodacom together as per the Facebook drive so that we the consumers can show them who is actually important, the customer, so that we can have the last laugh...

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2015, 11:59
Official
Hello Xavier1@,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team