Vodacom - We don't Care - suck it up!

On 15 December someone at Menlyn Game opened six contracts using my ID. I have been with Vodacom for over 20 years, and stay in Durban. I only knew about it when the initial costs started to come through my bank account. I did all the necessary contacting etc, went to the Vodashop to report, handed in police documents and was told to just pay my normal account. Did not hear another word from them.

Now my service has been suspended for non-payment! Come on. And you can't speak to anyone when it is a ***** case. So, tough luck. Twice a victim. Furthermore, I would very much like to know why I am required to go through all these security checks when I phone them, and yet they allow some tsotsi to open six contracts in my name without bothering to contact me. After all, they do have my ****** number! They protect themselves, not you. Customer service? Hah. They serve themselves only.

It may be worth mentioning that a did a SIM swop at their store about a month before this all went down. Consumer beware.