VODACOM - WE DON'T CARE

This is a letter that I wrote to Vodacom Customer Care on Wednesday 16 February 2022. Up to date I have not received any response. It should actually be Customer Don't Care

Good day

In July 2021 I received a call from a lady in your accounts department regarding an amount of R2 490.42 that was in arrears. I explained to her that I have been unemployed since November 2019 and did not receive any income. An agreement was made that I could pay the outstanding amount over 6 months and that the number would be suspended until the last payment was made. After that the number would be changed to prepaid.

Over the last 6 months I have used money that we received for food to honor my commitment with Vodacom. On 29 January 2022 I was able to make the last payment. I forwarded proof of payment with the request that the number was to be converted to prepaid as agreed upon. I have now received accounts to be paid at the end of February 2022. I phoned the accounts department and was told a different story regarding dates of the contracts being moved on and that the procedure was actually that I was to phone in regarding cancellations and so forth. This was never mentioned to me when I made the agreement to pay the money in arrears.

I DON'T HAVE AN INCOME. I AM STILL UNEMPLOYED. WE DON'T EVEN HAVE FOOD IN THE HOUSE. THE CHURCH ISN'T EVEN WILLING TO ASSIST US. WE ARE PRAYING FOR OUR R350 SASSA GRANT JUST TO BUY SOME FOOD. PLEASE IS THERE SOMEONE WITH A BIT OF DECENCY THAT CAN ASSIST ME. I HAVE BEEN TRANSFERRED TO ACCOUNTS, CANCELLATIONS AND BILLINGS DEPARTMENT BUT NO ONE CAN OR WANTS TO UNDERSTAND MY SITUATION.

W.J.LANDSBERG ACCOUNT NUMBER:I***-3 ID NUMBER: *** ADDRESS: 13 ARNOLDBENNETT STREET SW1 VANDERBIJLPARK 1911 EMAIL: *** CELL NUMBER: *** DATA NUMBER: ***