Vodacom: We care about you, Let us help you into more trouble

Beginning of September I tried to Cancel one of my contracts the consultant was so nice and she made me a lot of promises, I explained that I need financial relieve asap, she then told me that if I cancel my contract that my number will be recycaled and re-use by another person therefore I need to pay to keep it and they'll give me benefits, the second number a laptop and router she then said she will also make this contract less, (because I'm talking to vodacom direct she can change this contract even though it only expires in Nov) this all sounds great I asked when will I be paying the new lowered I stallment, she then said no the beginning of next month (great) this would mean that I would go from R993 to +- R550 (sounds great) first of October comes I receive the "quote" 1 Oct, I see this is not what we agreed upon, the laptop and router contract did change but, I still need to pay for the device + the now added things for 2 months untill my contract would've expired (which I asked and she said I must remember I'm talking to vodacom direct, she can do things like this) I now pay more for this specific contract + then to keep my other number which means I'm basically paying exactly the same price no financial relieve as requested.

Then today I phoned to not accept the "quote", because I only received it today, and then go back to my original plan to just cancel the number, so she can reverse the quote (Can you see the irony in that they call it a quote but it's already in motion and in working) she then said I can't cancel the contract now because they have to reverse the "upgrade" and then in 10 days I can cancel again, which means I will have to give another 30 days notice which means I will have to pay another month's installment.

Wanting some financial relief in Sept, vodacom is nice enough to only give it to me in December, because they just don't listen to their customers. Pathetic service.