Vodacom Waterfall Mall Rustenburg

There is nothing I hate more than *********** company that hires people who don’t know what they are doing and how to resolve a problem you have with your account. I went to Vodacom and got assigned to get assistance from a lady named Laverne, she has no clue what she’s doing and told me to go home because they are offline and she will call me once my account has been fixed or I should call her around 4. I called and called and only managed to speak to her around 18:41, but still she doesn’t know how to help me. Vodacom why don’t you train your employees or let them escalate problems if they don’t know how to help. I’ve been a loyal Vodacom Customer for more than 10years, and I’m paying a lot of money for this kind of service. Maybe it’s time to move to another service provider.