Vodacom wasting money and airtime over cellphone contract cancellations. Never taking a cellphone contract again if one goes through such hassle

So my 24 month contract with vodacom ran out. When I call countless times, I never even get a second to speak with a consultant but instead my airtime and money is getting wasted.

Okay so I decide to take the black and white approach and email them. When I email I’m asked to provide stuff pertaining to my account. I provide such stuff then I’m told a consultant will be in contact with me after 24 hours. The “consultant” has never been in contact. I want to cancel my contract why is that so hard? I want to use the money that I was paying for a WiFi deal. I thought I was going to get that wifi contract at vodacom but what is happening with regards to cancellation make me think twice.

Why can’t we cancel at branches if a person is gong to spend tons of minutes on the call and end up not being even helped.