NL
Nakedi L

1 reviews | Active since Jul 2018

20 Dec 2022, 10:50

Vodacom - Waste of time

It’s been 3 months of back and forth with Vodacom trying to set up mobile data on my Apple Watch, I have visited 3 different Vodacom stores and each one confidently says they’ll be able to get me connected within a few minutes.

I am now at a point where I over **** customer service and the incompetency of Vodacom. I’ve unlinked and re linked my watch more times than I can count, they’ve reset my Vodacom account more times than I can count. I’ve even reset my my network settings on my phone.

I’ve set up and removed esim on my phone over and over again. I even took my Apple Watch to iStore to check if there is an issue it.

The uselessness of Vodacom is unbelievable, the service requests that I have logged and them being told to follow the various setup processes with no success. Each of these service logs was closed and with no success.

20 years of loyalty to a company that clearly doesn’t care about their customers.

0
Replies (1)
Vodacom
Vodacom's reply20 Dec 2022, 11:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team