Vodacom waste of my time

I am really dissapointed with the service I recieved from Vodacom .

I went to your Gateway store on the 5th of January to open up my contract as I purchased an Iphone and Apple watch earlier that day from the Istore . Being a fitness freak i jumped brand from Huwaei to Apple overnight due to misinformation from Vodacom . The reason I requested an upgrade / open as the top up package I was on would not have allowed me to do the esim function / one number . I was advised the changed would effect on the 1st of February. I also paid the admin fee at the store for the change.

I waited an entire month for this change to take place only to see that it didnt . I called the store and I was advised by the consultant that assisted me that the request for upgrade was reverted and did not take place as there was another online request (I am not sure if this is garbage or the store didnt do their work) bottom line i paid an admin fee , went to a store and wasted my time . The lady said said that she will do reinstate the request - now I have to now wait another month . And i am really frustrated .

Its really unacceptable that as a customer of yours I have to bear the brunt and wait an entire month ? I am really not sure whose issue this is and why the change didnt take place . What is the purpose of going in store and paying and admin fee .

Furthermore we have been struggling to get another one number / esim active to work , we have made approximately 4 store visits and always to be told wait 24 hours and the change will take place , we tried to activate online several times only to get an "oops message " from Vodacom saying that there is an error and the service cannot be resolve .

I hope this communication reaches someone who cares about customer service and can be dealt in a manner that can restore my faith back into Vodacom because at this stage I feel the need to move onto a better service provider , for the past 4 months i have been misinformed regarding services and I had made several changes and reverts due to misinformation.

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