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Christoph S

1 reviews | Active since Jul 2011

25 Sept 2018, 10:41

Vodacom WASP subscription wthout my knowledge

Today I viewed my Vodacom online statement (bill) and found R325 worth of Contents Services and Entertainment services billed to my account. How is this even possible if I NEVER opted in for any WASP or services at all? This is terrible as I did not sign up for these services and did not budget for these costs!! Please explain to my Vodacom when and where I signed up, and PAY BACK THE MONEY THAT YOU STOLE from me. I AM HIGHLY ANNOYED BY YOUR POOR SERVICE! I Googled and followed some links to Vodacom Vlive and saw that I says I'm registered for (1) Games and (2) EndoGames @ R5 per day. I cancelled the subscriptions, but still loosing R325 to theft.

Also when I tried to SMS "Stop All" to 30333 and then 31050 is does not work and ask me to call 135. And I couldn't get to a real person to talk to about the issue. This is really terrible service and I expect so much more from Vodacom.

Ai Guys, common!

0
Replies (2)
Vodacom
Vodacom's reply25 Sept 2018, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

CS
Christoph S's update27 Sept 2018, 14:47
Reviewer Update
Dear Vodacom, thank you for responding to my message and for calling me so quickly and being willing to repay the money I lost. I appreciate it! I went through my older bills and saw that both my invoice for June 2018 and July 2018 also have those WASP costs but in smaller amounts. Can I please ask that your service department phone me again, and that we can discuss those values too? I'm still very uphappy that these costs just appeared on my statement, but very pleased and satisfied with your prompt response and willingness to help me. thank you!