MA
Mariska A

1 reviews | Active since May 2020

06 May 2020, 10:30

Vodacom WASP service ExploreApp

I am a Pay-as-you-Go customer. I have loaded R50 airtime on 29 April 2020. I have not made ONE phone call since I've loaded the airtime.

This morning I had to make an urgent phone call to a government department. I checked my airtime balance just to "discover" there is only R6 airtime available. I dialed 135 and spoke to a call center consultant just to be informed that I was signed up for WASP service "EploreApp". I have NEVER signed up for any of these ridiculously overpriced nonsensical services!!!!!! I was informed they can cancel it for me(which shows they are well aware of these ********** services that access their network)

I am truly disappointed that a corporate service provider will de***** their own customers and then claim I have WILLINGLY signed up for the service.

If I knew it would be worth the fight I would ask for a FULL refund from when the ********** service was activated but it they claim ignorance and accuse me of signing up.

UTTERLY DISGUSTED and DEEPLY DISAPPOINTED that service providers are allowing this!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply06 May 2020, 11:34
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 May 2020, 14:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,