1 reviews | Active since Aug 2016

11 Apr 2017, 12:49

Vodacom & WASP Service Charges

<p>Good Day. I have a problem, i phoned vodacom this morning regarding Content Services (WASP) that vodacom charged me with AND NEVER SUBSCRIBED for!!! The lady told me that its all been canceled but that i still have to pay the amount!! She also gave me the no to call Wasp, but its going to a fax tone!!!! Please can someone assist me regarding this, because im NOT going to pay for this Content Services!!!</p> <p>1st. I want prove where i agreed to allow Vodacom to charge me for WASP</p> <p>2. That i agreed to this in writing eor in voice calls.</p> <p>3. I have n contract with Vodacom and NOT WITH WASP!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Apr 2017, 12:37
Official

Dear Desire

Kindly be advised that feedback has been sent to you via email.

Have a pleasant day further!

Regards,

RJ