BS
Barry Schönfeldt

1 reviews | Active since Oct 2019

21 Oct 2019, 14:06

Vodacom WASP ****

All my airtime has dissapeard (Been ****** by Vodacom Owned WASP services) due to wasp subscriptions that I have not subscribed to. I contacted vodacom via their live webchat (that keeps on crashing) and was told that it is not their problem and that I should contact the third party. I then wrote a review on hello peter thich was promply answered with an empty promise to get back to me. That was over a week ago. I have been without airtime or data for the same period and have not heard back from Vodacom. Since then I have tried multiple times to make contact via their web based live chat which disconnects without fail. After some further investigation I discovered that the third parties involved are both vodacom services. These services signed me up for a subscription that debits my airtime on a daily basis without my consent. So far, other than an empty promise to make contact I have been completely ignored by vodacom despite multiple attempts to find some kind of help. I now leave the house without any way of connecting to someone should I run into trouble or need help. After 15+ years as a contract customer I have been abandoned.

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2019, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team