GW
Gawie W
1 reviews | Active since Mar 2019
25 Aug 2020, 19:52
Vodacom / WASP / GameMine - Unauthorised subscription
I've noticed, after reading an article on MyBroadand, that Vodacom allows/act as a WASP service, allowing fees to be deducted from customers accounts. Having just checked the billing on my account, I've noticed that GameMine deducts R4,35 per day from my account as a type of subscription. I cannot remember that playing Soduko sometimes online, I ever had the option stating that it will cost met a set amount per day. Please explain to me whats happening?
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Replies (1)Vodacom's replyOfficial
26 Aug 2020, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2020, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
