AT
Allan T

1 reviews | Active since Oct 2012

16 Apr 2018, 08:46

Vodacom wasp *****

Once again Vodacom *****elently deducts money from my account. This time I see a vodafone live charge on my account for "vid place" for R7 a day for the last 3 months. I never agreed to this. Called vodacom and was told it would be stopped and I would be refunded in 1 month. Of course it was not stopped and no reference for the call was sent to me. Vodacom keeps hiding from any responsibility by saying its not them, its wasp providers and they are legally allowed to deduct money for the wasp provider. Neither Vodacom or the wasp is ever able to show evidence that I signed up for the service. Taking money from my account without a contract is *****. I have been on a vodacom contract for 20 years but this is it now. Changing to pay as you go when this contract is up.

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Replies (2)
Vodacom
Vodacom's reply16 Apr 2018, 09:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AT
Allan T's update16 Apr 2018, 22:47
Reviewer Update
No contact made by vodacom - no surprise either