1 reviews | Active since May 2020
Vodacom WASP Deductions
I recently installed the Vodacom application and started using it to monitor my airtime - I quickly noticed that a Vodacom WASP ("Hunky Dory" - a subscritpion game as far as I understand) has been deducting R10 per day from my airtime. This goes back as far in history as the app allows me to go. R10 PER DAY!!
I am shocked at how this has been allowed to continue without me ever explicitly agreeing to the deductions. I never knowingly subscribed to this service and thus I believe appropriate authentication was not used to get my consent
I have contacted both *** & *** to voice my concern and confirm the total amount of money that has been deducted. I have not received any response.
Needless to say, I am completely disgusted at the Vodacom way of doing business and the lack of genuine customer care.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and advised accordingly.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and advised accordingly.
Regards,
Vodacom Consumer Website Team
Best regards,
