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John S

1 reviews | Active since May 2020

27 May 2020, 16:31

Vodacom WASP Deductions

I recently installed the Vodacom application and started using it to monitor my airtime - I quickly noticed that a Vodacom WASP ("Hunky Dory" - a subscritpion game as far as I understand) has been deducting R10 per day from my airtime. This goes back as far in history as the app allows me to go. R10 PER DAY!!

I am shocked at how this has been allowed to continue without me ever explicitly agreeing to the deductions. I never knowingly subscribed to this service and thus I believe appropriate authentication was not used to get my consent

I have contacted both *** & *** to voice my concern and confirm the total amount of money that has been deducted. I have not received any response.

Needless to say, I am completely disgusted at the Vodacom way of doing business and the lack of genuine customer care.

0
Replies (2)
Vodacom
Vodacom's reply28 May 2020, 08:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Jun 2020, 15:54
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and advised accordingly. 

Regards,

Vodacom Consumer Website Team

Best regards,