Vodacom was misleading

End November I did an Upgrade on my Husband's personal number, ***, on one of your Black Friday TV deals. He uses his number for personal and business. He gets his passwords, bank stuff and a whole other things including Vodacom for OTP's etc. The device was delivered in December and from first January the new package kicked in and that's when the issues started. The sim my Husband have in his phone stopped working. Gave a Network rejection error and no sim found. We called customer care a few times and they couldn't help and couldn't care about the seriousness of the issue . I need this sim to work in my Husband's phone as he is losing out on his business....Urgently. I am available on ***. Account number I***