VODACOM was a company that South Africans could be very proud of. No longer.

I am not sure where to begin nor am I sure that this will ever be sorted out – I absolutely despair and am extremely disappointed, depressed and sad at the absolute lack of customer care in such a large company all South Africans SHOULD be proud of.

My contract ends in August and on 8 August 2019 I sent the obligatory written notice to cancel and NOT renew the contract. I have had NO meaningful response or resolution to my enquiry other than the below email saying my enquiry is 'closed' (see below).

My enquiry has not been resolved and there is no confirmation of the cancellation of my contract nor any acknowledgement that my cancellation has been actioned.

Can anyone please sort this out for me? Judith

(I have removed all references from the email thread for security purposes)

From: *** <***> Sent: 16 August 2019 13:21 To: Judith Oakley Subject: Dear Judith Oakley, Thank you for your support. Please note that this is an auto-response. Your query with reference number 1 has been closed. Kind regards Vodacom Customer Care Visit www.vodacom.co.za/help From: *** <***> Sent: 15 August 2019 16:57 To: Judith Oakley Subject: 1 Dear Judith Oakley, Your reference number is: 1 Note: This is an auto response. A support specialist is working on your query and will contact you shortly to gather more details, if required. Alternatively, please contact Vodacom Customer Care at 082135. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom From: Judith Oakley Sent: 15 August 2019 14:54 To: *** Subject: Contract number 1 for cell number I am following up on my previous correspondence giving notice of cancellation for the above contract - see emails below. Please advise. Judith

On Mon, Aug 12, 2019 at 12:10 PM <***> wrote:

Good day Judith Oakley Thank you for your email. Please accept my sincerest apology for the inconvenience caused. I have been forwarded your query to our cancellation department for further assistance. Contract termination terms and conditions: 16.6. Any accumulated Airtime or unused bundled minutes/seconds existing at the termination of this agreement, shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof. Please recharge within 24 hours after your contract have been canceled. Our cancellation department can be contacted on 082158 (free on Vodacom sim). Operation hours: Monday to Friday: 07H30- 18H00 Saturdays: 08H00- 17h00 Sundays And Public holidays: 09h00- 14h00. Regards, Lukhanyo Pita

Customer Care eService Team

On 2019/08/09 19:10, Judith Oakley, wrote:

1)ID number: [ID Number] 2)Type of contract package. Smart Top Up S - Contract number 1 for cell number 1 3) Name of bank and account type. The Bank Limited but I pay via Scheduled Payment directly from my bank account 4)Address details. [Address]