Vodacom Warren Vercueil Samsung S7 Edge Tel: ***

<p>To whom it may concern</p> <p> </p> <p><br />I recently upgraded my sons mobile phone to a Samsung S& Edge at Vodacom in the Nicolway Shopping Center. My number is ********** 996 and I am the person responsible for the payment of the account. </p> <p> </p> <p><br />On receiving the phone my son immediately picked up an issue with the battery life on the new phone and went back to Nicolway to report the complaint the very next day. The NEW phone was then sent to a repair center to be checked for malfunctions as per the complaint of the battery not lasting at all. The Nicolway staff inform me that this is the normal life or charged expectancy per day and that there was nothing wrong with the phone. The phone is then sent to some repair centre and the feedback is the same that there is nothing wrong with the phone. The phone as I understand is then sent to the Advanced Repair Center. This Advanced center returned the phone also stating that there was nothing wrong with the phone and I should collect the phone.</p> <p> </p> <p><br />We are then instructed to go to Samsung to check the phone and their service center (Head Office Nicolway) is not equipped to handle the complaint on the NEW phone within a reasonable time period. I am then sent to another Samsung Dealer in the Wedge shopping centre. Much to my surprise within hours they come back to me and inform me that the battery was swollen and it was not performing at the level it is expected to perform at in terms of life. The battery is replaced and the performance is markedly improved. </p> <p> </p> <p><br />The inconvenience and sub standard service that I have received or lack of service and expertise or knowledge about the phone is not acceptable. I have been to the Nicolway shop three, times, I have been to two Samsung offices and my son has not had the phone for over a week. </p> <p> </p> <p><br />My travel and inconvenience costs are not even considered and I am expected to waste valuable time away from my business and incur travel expenses due to the incompetence of the Vodacom staff. </p> <p> </p> <p><br />Furthermore I have logged a complaint for someone to contact me on the Vodacom website and guess what. The service or response level is as per the store and the service centers - to date no one has contacted me.</p> <p> </p> <p><br />I would like an urgent response from someone in the organization that can attempt to solve firstly Vodacom's service or lack of service levels and knowledge.</p> <p> </p> <p>Furthermore trying to solve anything with customer service is impossible. I am passed from pillar to post and no one in the organisation has the remotest idea of who I should speak to and how to address the issue. </p> <p><br />Sincerely </p>