QB
Quinton B

1 reviews | Active since Mar 2016

23 Feb 2019, 16:48

Vodacom warns of phising ****s but they are the biggest *******

I wrote a Hellopeter review about Vodacom on Friday 15/02/2019. On Monday morning 18/02/2019 at around 08h30 I got a call from Marlon at Vodacom. I told him I was in a meeting and asked him to call back one hour later. He did call back one hour later but I was still in the meeting. He then called back again but my meeting was unplanned and lasted much longer than any of us thought it would. Eventually later the afternoon he called again while I was on another call. I ended the call to get his call but was too late. I tried calling the number from which he was calling but its a number that one cannot call. I even sent SMS's to this number but they couldn't go through either. I thought Marlon would call back on Tuesday 19/02/2019 but I suppose Vodacom has decided that they have made a good enough attempt at contacting me so now they can keep my money with no conscience. Well I got news for them. This is not the end of the road. I will keep reporting them to all authorities like the Public Protector, Advertising Authority and ICASA until I get my money back.

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Replies (2)
Vodacom
Vodacom's reply23 Feb 2019, 18:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply25 Feb 2019, 15:07
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers] as they are well equipped to assist.

Regards
Consumer Website Team