RP
Raesibe P

1 reviews | Active since Aug 2018

07 Apr 2020, 09:30

Vodacom warehouse messed up my delivery address

I did an upgrade with vodacom last week. I then only received my tracking number today after calling them.. I then checked the status of my order only to find out that the address provided to ram was wrong. The same thing happened last year December n January whereby I never received my parcel. When u call their call center or contact their Twitter account u don't get a resolution. Apparently some person must call me again to confirm my address after two days. Wat type of nonsense is that? I mean they have my address on their system and dey get it wrong all the time. Their warehouse always mess up my address n the call center cannot resolve the problem . U ask to speak to their senior person no one is available. I am really disgusted by their service.. I mean this is the third time my address is messed up from their warehouse side.. What should I do if dey work with *********** people???

0
Replies (2)
Vodacom
Vodacom's reply07 Apr 2020, 10:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RP
Raesibe P's update09 Apr 2020, 14:19
Reviewer Update
Vodacom warehouse continues to give me a nightmare. I called the Vodacom call center and they cannot help me except for their warehouse. I have been waiting for my delivery and was told by vodacom Call center agents that it will be resolved in 48 hours. Now it's above 48 hours with no response.. Like I said before it is the third I am really struggling to get my parcel from Vodacom.. If their call center is cannot help me wat must I do? Y is vodacom punishing me for their Negligence?