Vodacom wants to lose customers

I’ve been a Vodacom customer for roughly 25 years. The last 8 years I have lived in an area where Vodacom cellphone coverage went from good to bad to almost none. I had six contracts, currently have only 3 left and planning to cancel them as soon as they lapse. Numerous complaints and requests to check and try to rectify cellphone coverage in the area has fallen on deaf ears.

So yesterday our landlord in the security village said that we as tenants need to all register or log complaints again, to try and get Vodacom to look into the network issue. I phoned this morning and explained to the consultant what I intend to do (cancel my contracts and move to a provider that does cover the area). The consultant advised me to cancel the contracts with 30 days notice. i explained again, yes I do understand how cancellation works. I am just letting Vodacom know, that if they do not do something about network coverage, they are going to totally lose me as a client. It seemed to me that the consultant did not care much for this fact, because she dis not even ask me for my exact location or offered to assist, just basically telling me how I should cancel. Well done Vodacom, it seems that you don’t care to do business anymore and your clients don’t mean anything to you after +20 years of loyalty