jH
josephine H

1 reviews | Active since Apr 2015

10 Apr 2015, 16:49

vodacom wants to load a judgement.

I took up a contract with vodacom and had a dispute with them over my filling in 2011, to make a long story short I agreed to make payment as it suited my pocket at that stage for R700 a month. I did as was agreed,then in June of 2012 I called the call center to find out what my settlement on the account was. The call center agent advised me that he could not pick up any account under my name nor ID number and that the account nr I supp**** him with he could not find. I then asked if he was sure that he could not find anything as I was making payments to an account that appears not to exist and that the cellphone number in question belowed to someone else. I stopped making payments info of that account as I was told it doesn't exist. Now almost 3years after that call made to vodacom I am being bathered and hounded like a ******** by the attorneys now appointed being threaten that they will call my human resource in order to proceed with judgement against my name which I cannot afford reputational wise. I supplies the attorneys with a affidavit with my declaration in the event. vodacom advised that they dont keep voice recordings for longer than 6moths so what I said is not relevan

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Replies (1)
Vodacom
Vodacom's reply16 Apr 2015, 16:55
Official
Hello hankj,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team