MJ
Muhammed J

1 reviews | Active since May 2012

03 Oct 2024, 18:03

Vodacom wants to charge extra

I started a contract on the 7/10/2021. The contract is suppose to end on 7/10/24, which is 36 months. Vodacom is charging me until the end of October 2024. When i query it with them, they saying that because the contract ends on the 7/10/2024, I have to pay specifically for the hand set until the 30/10/2024. I’m paying more for a handset than I suppose to. But they wouldn’t hear of it. They saying that the handset is only going to be paid off at the end of October 2024. Logic tells you otherwise, but they won’t hear of it. The person I spoke to, his name is Liyembe. He would give me his last name.

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2024, 07:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team