DT
Danielle T
1 reviews | Active since Apr 2013
08 May 2020, 11:07
Vodacom wants money out of none customers
I cancelled my vodacom account last year August. Paid all the fees needed to cancel the accounts with them as I switched my accounts to Telkom Mobile. Now Vodacom is phoning me for an account in arrears of the value R400. When i asked what account this is, as i have no account with vodacom they cannot tell me what the account is. Vodacom can you please check your database and see that i have no accounts with you
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 May 2020, 11:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 May 2020, 11:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DT
Danielle T's updateReviewer Update
13 May 2020, 08:21I phoned the number you gave me, but your pre-legal team only pickup the call to put it down. No help past your phone call.
I am not going to be kept accountable for an account that I cancelled. According to my records the account ended August 2019 and I cancelled the account in September 2019. I went through my emails (as this is how i received my bills pre-cancellation) there are no emails from Vodacom stating I owe money. So lack of admin from your side proves that I was under the impression you cancelled the account as I requested.
Thank you
I am not going to be kept accountable for an account that I cancelled. According to my records the account ended August 2019 and I cancelled the account in September 2019. I went through my emails (as this is how i received my bills pre-cancellation) there are no emails from Vodacom stating I owe money. So lack of admin from your side proves that I was under the impression you cancelled the account as I requested.
Thank you
DT
Danielle T's update13 May 2020, 08:21
Reviewer Update
I phoned the number you gave me, but your pre-legal team only pickup the call to put it down. No help past your phone call.
I am not going to be kept accountable for an account that I cancelled. According to my records the account ended August 2019 and I cancelled the account in September 2019. I went through my emails (as this is how i received my bills pre-cancellation) there are no emails from Vodacom stating I owe money. So lack of admin from your side proves that I was under the impression you cancelled the account as I requested.
Thank you
I am not going to be kept accountable for an account that I cancelled. According to my records the account ended August 2019 and I cancelled the account in September 2019. I went through my emails (as this is how i received my bills pre-cancellation) there are no emails from Vodacom stating I owe money. So lack of admin from your side proves that I was under the impression you cancelled the account as I requested.
Thank you
DT
Danielle T's updateReviewer Update
25 Mar 2021, 12:10Still no answer and my closed account is still climbing.
Vodacom must really be losing fans as they try to charge non customers
Vodacom must really be losing fans as they try to charge non customers
DT
Danielle T's update25 Mar 2021, 12:10
Reviewer Update
Still no answer and my closed account is still climbing.
Vodacom must really be losing fans as they try to charge non customers
Vodacom must really be losing fans as they try to charge non customers