1 reviews | Active since Aug 2012
Vodacom wants me to wait for money they stole from my account
I made a cash payment of R600.00 at a Vodashop on the 23 March.
Vodacom still proceeded to debit my account for the full due amount. Last week I notified them of this, and they said they would refund me the R600.00
Yesterday I followed up on the matter, and then, all of a sudden, I was requested to send them my proof of payment, for the R600.00 cash deposit.
I have sent my POP via email this morning. I called back today, and the lady said that are in receipt of the POP, but that the process takes 7 - 14 working days.
Why should I wait Half a Month, to receive funds that you were never suppose to debit from my account to begin with.
I want my cash, and I want it today. You took money from my account that you were never suppose to have, you stole from me, now you want me to wait . Utter Nonsense.
Definitely not renewing my contract in September when its due.
Give me my Damn Money, Right Now. I am willing to go get it the same store were I paid it in Cash.
Nxa!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
