MN
Mndeni N

1 reviews | Active since Aug 2012

06 Apr 2018, 10:47

Vodacom wants me to wait for money they stole from my account

I made a cash payment of R600.00 at a Vodashop on the 23 March.

Vodacom still proceeded to debit my account for the full due amount. Last week I notified them of this, and they said they would refund me the R600.00

Yesterday I followed up on the matter, and then, all of a sudden, I was requested to send them my proof of payment, for the R600.00 cash deposit.

I have sent my POP via email this morning. I called back today, and the lady said that are in receipt of the POP, but that the process takes 7 - 14 working days.

Why should I wait Half a Month, to receive funds that you were never suppose to debit from my account to begin with.

I want my cash, and I want it today. You took money from my account that you were never suppose to have, you stole from me, now you want me to wait . Utter Nonsense.

Definitely not renewing my contract in September when its due.

Give me my Damn Money, Right Now. I am willing to go get it the same store were I paid it in Cash.

Nxa!

0
Replies (2)
Vodacom
Vodacom's reply06 Apr 2018, 13:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

MN
Mndeni N's update10 Apr 2018, 10:13
Reviewer Update
I called in Yesterday, and I was advised that I will receive a call back. Your response also says I will receive a call back. Guess what, I have not received a single call. Today I called in , I was not told that my request would take 14 - 21 working days, this process has increased by 7 working days overnight. I have requested multiple times that this matter be expedited. I did not cause this issue, and I should not be punished for it. Can I please have my money back, and we can all go our separate ways in September when I End this contract.