CJ
C J

1 reviews | Active since Jul 2011

18 Dec 2015, 06:57

Vodacom wants me to upgrade again_A|_ THE NERVE!!

I have been complaining to Vodacom for most part of my 2 year contract about not being able to use the data on my package. Their marketing angle on the package that I am on, was that I can have all these voice calls and then use the data in my office, as I get the data sim card with.<br> <br> I requested numerous times that a booster be installed in the office, as there is no signal. After more than one hellopeter complaint, a technician came out in April - after almost a year of complaining! He confirmed that a booster is needed in the office and that he will come and install one as soon as he can. That was in APRIL already!!!!<br> <br> Vodacom promised better reception after October when they were planning to upgrade their site closest to us. Now the signal is even worse and we cannot even get a stable EDGE connection.<br> <br> I have been a Vodacom customer for 20 years and it is sad that I am considering moving to another network, but enough is definitely enough.

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2015, 10:25
Official
Hello yell,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team