GS
Gavin S

1 reviews | Active since Dec 2019

19 Jul 2020, 12:15

Vodacom wants me to upgrade a number that was advertised as free

Hi signed a 24 contact August 2018 @ Makro thru Vodacom. 2 Phone 1 contact deal. 2nd number and phone was supposed to be a bargain deal(Total contract was R189 + clip = R207 )

Complaint - I want to give my one month notice on 2nd number. Guess Guess? - I am only allowed to cancel 2nd number in October 2020. Is that really 24 month contract then? It's going to cost R39 extra for 2 months unnecessary(I wouldn't have had a problem if a consultant explained this thou).

Yes I can afford the R39 * 2 months - it's just about principal of 24 month contract. And also the fact that vodacom mention 4 times this number is due for upgrade? It was supposed to be a free airtime number, not trying to hustle more money after 24 months out of me.

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2020, 15:51
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team