VODACOM wants me to pay R3000 for their mistake!

VODACOM wants me to pay R3000 for their mistake!<br> Come now Vodacom, this is ridiculous!<br> You gave me the wrong phone after repair, then blacklisted the phone you gave me! Now you want me to pay R3000 to de-blacklist.... <br> NOPE NOPE NOPE NOPE!<br> <br> Started by contract 03/08/2013 for Samsung Galaxy S4 IMEI *** <br> Handed in at Hatfield on 24/07/2014 for screen repair<br> Collected repaired Galaxy S4 phone on 13/08/2014 *<br> 08/07/2015 Phone could not read sim card.... Handed in at Chatz, Klerksdorp<br> 15/07/2015 advised that phone has been reported 'missing' and black listing cannot be removed due to different IMEI number against the cell phone number as per Vodacare, Mmabatho<br> *IMEI of phone collected from Hatfield and used for the year 13/08/2014 - 08/07/2015 was noted as ***<br> On investigation, it was found that on 31/07/2014 the Galaxy S4 IMEI *** was collected and is still currently being used by a Mr Diko.<br> In short the phone was handed in on 24/07/2014 was collected by Mr Diko & is listed as using the 'handed' in phone from 31/07/2014.<br> I am now advised that I must pay R3000 to deactivate the blacklisting.<br> Not acceptable<br> Resolve!