RT
Ruth T

1 reviews | Active since Mar 2021

09 Mar 2021, 10:47

Vodacom wants me to pay for something I'm not responsible for

Hello Peter pls do help, vodacom did send me an sms saying the matter is closed, so I didn't understand what do they mean since I had the arrangement with them or am I supposed to continue with the initial agreement of the contract so I got a call from them this morning asking me to make an arrangement to pay that R3582, 45 that I didn't use their simcard pls help me get this matter resolved once n for all even if vodacom can tell me how much should I pay to get out of this contract and they stop debiting my account thi huge amounts.

Hello Peter please do help me

Regards Ruth

0
Replies (1)
Vodacom
Vodacom's reply09 Mar 2021, 11:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team