mm
matome.matome.mogashoa matome.matome.mogashoa
1 reviews | Active since Jun 2017
22 Dec 2023, 10:24
Vodacom wants me to pay betterment fee because they cant find a replacement for my phone do not insure your phone with them
Can you please explain to me why I need to pay a betterment fee when I am claiming for a phone as I do not understand why it becomes my problem that the phone I had insured has been discontinued Is the prepose of insurance to put me in the same place I was in before the claim
Worst insurance experience ever!!!!!!
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Replies (1)
Vodacom's replyOfficial
22 Dec 2023, 11:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Dec 2023, 11:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team