GG
GustavSVenter G

1 reviews | Active since Oct 2016

10 Oct 2016, 16:58

Vodacom wants me to lump it; they couldn't care less

<p>On 15 August 2016 my CEO got me a Vodacom data contract from Game Stores. It is a 20 Gbyte data special - 10 Gbyte daytime and 10 Gbyte Night Owl data. Vodacom refuses to load the night owl bundle. I have phoned numerous times and have logged calls with their Customer (Don't) Care with fervent promises that they'll call me back - which they never do. I've spent hours on the phone. We went back to Game Stores who phoned Vodacom in our presence and Vodacom... logged a query and promised to phone back... which obviously never happened. I just want my data, which I am paying for every month. Simple as that. Vodacom flatly refuses.</p>

0
Replies (1)
Vodacom
Vodacom's reply11 Oct 2016, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team