1 reviews | Active since Oct 2016
Vodacom wants me to lump it; they couldn't care less
<p>On 15 August 2016 my CEO got me a Vodacom data contract from Game Stores. It is a 20 Gbyte data special - 10 Gbyte daytime and 10 Gbyte Night Owl data. Vodacom refuses to load the night owl bundle. I have phoned numerous times and have logged calls with their Customer (Don't) Care with fervent promises that they'll call me back - which they never do. I've spent hours on the phone. We went back to Game Stores who phoned Vodacom in our presence and Vodacom... logged a query and promised to phone back... which obviously never happened. I just want my data, which I am paying for every month. Simple as that. Vodacom flatly refuses.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
