Vodacom wants me to do their job

Hi, I called 082135 on the 05-04-2020. I have queried that cell number *** has been duplicated. When cell c number call, the call goes through different person. When a vodacom number calls the calls come through to me. I do not have watsapp yet there is a whatsapp profile loaded against my number. I was asked to call cell c from a cell c phone, (which I had to run around begging people to us) only to find that the number *** does not exist with cell c. The lady that I spoke to this morning said that she cannot help me and my only option was to call cell c. Now, after contacting cellc C, who the hell must help me. First of all, when I call 082135 for assistance, the options that I have to should from are complete ****, and doesn't allow to speak to a consultant and the call is dropped. I had to select an unnecessary option just to speak to someone. Why can't vodacom sort out my issue, since they are my service provider ? WHy am I running around doing Vodacom's work ? If so, then why and I paying R700 a month for my Vodacom contract if they are completely useless and and can't help me. All they can do is just say it is impossible and they can't help. The staff in Vodacom are *********** and absolutely useless.