Vodacom wants good reviews for bad service.

My mom was having problems with her mobile data. When a lady from Vodacom phoned her, she rattled off instructions to my 73 year old mother without even taking the time to explain what was happening. When my mom rep**** with "I don't know." the phone was put down in her ear. Later on, the sms came through to rate the service, so a 0 was given for everything. This morning, the same Vodacom lady phones my mom to say she must not give a 0. If you are unhappy with the service, you must rate between 1-8. Nice way to manipulate a better review for bad service. How dare you say how we, the customers, must rate you.