Vodacom want to give less for more

Item: Vodacom
Rating: 2
Author: DeWet B

Vodacom, please explain to me when I had add ons on my account for years and they classify me as a VIP or they say PO700 clients they want to give me less now when I do an upgrade? Should I rather go to another network?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

09 Jan 2024, 10:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply09 Jan 2024, 10:04

Official

DeWet B's updateReviewer Update

11 Jan 2024, 07:30

Good day. Thank you for that. That is what's allocated to it. My number in question was ***. Please give me a call in regards to my number.

DeWet B's update11 Jan 2024, 07:30

Reviewer Update

Good day. Thank you for that. That is what's allocated to it. My number in question was ***. Please give me a call in regards to my number.

DeWet B's updateReviewer Update

12 Jan 2024, 12:38

Good day Vodacom.
My problem or issue is still not resolve.

DeWet B's update12 Jan 2024, 12:38

Reviewer Update

Good day Vodacom.
My problem or issue is still not resolve.