Vodacom - WAKE UP!

Dear Vodacom,

The response from you to all my cries for feedback has been deafening. Thank you for your lack of care and concern. I have been very well this month, thanks for asking… I’ve only been worrying about the extra R2500 per month that I need to pay since you started ignoring me. No… I lie… please forgive me… Every time I have reached out to you, your social media team has responded and kindly asked me to be patient and that somebody will contact me soon… I have been patient since: 07/09/2020, 14:37, your first response and request for time and my patience. Then 10/09/2020, 17:54, your second response and request for time and my patience Then 15/09/2020, 21:59, your third response, advising that your team will contact me soon… Then 21/09/2020, 18:30, your fourth response, advising that your team will contact me soon… Then 23/09/2020, 15:46, your fifth response, advising that your team will contact me soon… Then 25/09/2020, 14:52, your sixth response, advising that your team will contact me soon… Then 26/09/2020, 18:42, your seventh, advising that your team will contact me soon… And then finally this evening 29/09/2020, 18:09, where you apologised for the delay and advising that your team will contact me soon… I must just add that, on every one of the above-mentioned occasions, you allowed me to call you and ask for feedback. Thank you for your courtesy. With all this patience… your response to my queries I’m sure will be freaking awesome! Please do not disappoint! I have never in my life come across a company that takes the lack customer service as serious as you. If there was a Darwin Award for corporates you would be in the running. In a few years’ time, if you keep up this exemplary performance of not giving a “Fudge” for your customer service, then I’m sure you will win it and take your place next to the Dodo… I’m struggling to comprehend how a company who was voted 2nd best company to work for in South Africa in 2020 has a net promoter score of -84 on Hellopeter. A bit of free advice… I think your Marketing, Commercial and HR teams need to get together as there is a HUGE GAP in the messaging you are giving to the public because your value proposition from this side of the table is actually not as glowing as from your side of the table. Your staff don’t actually have the customer in mind and that is evident in how we all get treated… read every single review below and above mine…there are people behind them. REAL people who want to be treated with respect… no matter what segment of your business they fall into. We pay for a service; which we don’t get once we sign up… you even “*****” from those who cant afford by letting WASPs take control of your platform… this is not ethical business! We actually don’t need you… there are other providers out there… the only reason I haven’t moved is that it’s a schlep to port. That’s why I am being patient… But my patience is wearing thin… and I’m sure, so to the patience of your other customers…

I have stopped recommending you to my friends and family! WAKEUP!