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Susie M

1 reviews | Active since Jan 2019

18 Jul 2019, 22:34

Vodacom wake up

Vodacom you need to wake up and offer service. For nearly a month we have had no service. We used to have strong signal and now we have nothing most of the time. We are apparently not alone. Promise that technicians will contact me. Pffft no signal so impossible. Couriers unable to deliver because they have to call first. You are costing business a lot of money. GET THIS FIXED

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Replies (2)
Vodacom
Vodacom's reply19 Jul 2019, 08:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply19 Jul 2019, 12:24
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that contact was made and feedback provided.
 Regards  Consumer Website Team 

Best regards,