MD
Mariska D

1 reviews | Active since Jun 2012

25 Oct 2017, 07:39

Vodacom wake up!!!!!!!

My goodness Vodacom your are ***********. My request is still not solve. MY PREMIUM NUMBER WAS NOT DUE FOR UPGRADE IN MAY. VODACOM UPGRADE DEPARTMENT UPGRADE MY PREMIUM NUMBER. CHANGE BACK MY UPGRAGE DATE TO 9 OCT 2017. I CAN'T UPGRADE TO A NEW CONTRACT BECAUSE YOU MESS IT UP TO UPGRADE THE WRONG NUMBER. My internet number contract are supposed to be upgrade May 2019 & my premium number 9 Oct 2017. What is the problem?????? Go back to my history and see where you mess it up. If you don't understand phone me.

0
Replies (2)
Vodacom
Vodacom's reply25 Oct 2017, 08:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 Oct 2017, 10:56
Official

Dear Mariska

As per my email and telephone conversation , kindly note the issue has been resolved.

Thank you for your time and have a lovely day further.

HS

Best regards,