KV
KARIN V

1 reviews | Active since Apr 2019

09 May 2019, 10:05

VODACOM - WAKE P !!!!!!!!!!!!!!

I now give up hope with Vodacom. I changed my banks in Feb and informed Vodacom about this. After speaking to them a 100 times I complained at hello peter on the 10th of April. Vodacom phoned me, apologized and according to them, all was sorted out. I kept on paying my instalment every month (reason why I stopped my debit order as they bill you want they want !!!!) and this morning, opening my statement, they AGAIN tell me that I am in arrears. I phone them again, spoke to one of their agents and she was supposed to come back to me. Not to my surprise, nothing !!!!!!!! I received a sms asking me to reply YES or NO if my query was resolved, I rep**** NO and they phoned me 10 minutes ago. I please need Vodacom to wake up and resolve this whole thing. it is beein going on since Feb and guys,...…...we are in May already. Please fix this for me !!!! I spend more time trying to get my account sorted out that eating breakfast !!!!!!!!!!!!!!!!! This is really getting out of hand now !!!!!!!

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Replies (2)
Vodacom
Vodacom's reply09 May 2019, 11:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply10 May 2019, 12:04
Official
Dear Karin, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards Consumer Website Team(SA)