Vodacom = Waiting perpetually

Just a bit disappointed in regards to what you have called your 'Confirmations Department' , after having spoken to your consultants in the customer services department in regards to an order placed online - I now need to be available for your confirmations department to call me to confirm once again and should I not be available there is no quick call back service as I have been advised on 2 occasions that they do not accept calls?

How does Vodacom expect people to sit and wait by their phones for the final confirmation call to happen should they be unavailable to take the call at that time with no recourse other than waiting for the following time/day for someone to call them again?

I find this part of your process HIGHLY frustrating as I am not always available to take calls and now I am in need of a new phone in which I am considering cancelling this long overdrawn process and going somewhere else. Bearing in mind the initial application I did was a week ago. Here I am still waiting? Vodacom kindly re assess your processes as when clients want to order something from you, they would also like to feel as if you have an established operational route to ensure clients aren't left waiting with no feedback and no way to obtain feedback...