Vodacom: Waiting for assistance since January 2019!

Can someone PLEASE contact me URGENTLY!!! See previous review on Hello Peter dated 10 January 2019 @ 13;33 Still waiting for someone to assist me! Whenever I phone customer services, I am unable to get a reference number as I am a "M2" client - who knows what that means??? The last phone call was on 11 August 2020 @ 13:50 and I managed to get a name: "Sine Msibi" who assured me that I will receive a phone call within 48 hours. Needless to say - no communication was received. I send numerous e-mails to "***" and received the Ref number: 0026aFJQRB3WAYD

I have been trying to cancel my BBC Wireless Lite since January 2019. I reported the matter to ICASA and received ref number: GAU4033/20. They advised me to approach NCC for assistance.