Vodacom waist of time

Useless customer support. My wife and I decided to take a laptop through vodacom. Went to there website picked three different ones to be told that they where all out of stock but we should go to incredible connection and do it through them which we did. Only to find out that Vodacom had stopped taking the eft for my wife's cell three months ago when she upgraded her sim. which they had not told us or phoned us about we paid the arrears and was told it would take 4 to 24 hours. this was 72 hours ago and the account still has not been opened and I can still not put the laptop through. To be told today maybe it would be sorted by monday. that would be a week which is unacceptable by any standards so will not be taking the contract with you and will be canceling my wife's contract with you as soon as possible. I do find myself wondering if the canceling of the eft was to actually get more money out of us and will be investigating further.